Who we are
Our website address is: https://net.doctoroncall-thailand.com.
What personal data we collect and why we collect it
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We collect information about you during the checkout process on our website.
What we collect and store
While you visit our site, we’ll track:
- Services you’ve viewed: we’ll use this to, for example, show you services you’ve recently viewed
- Location, IP address and browser type: we’ll use this for analytics purposes
- Billing address: we’ll ask you to enter this so we can, for instance, process your payment with other parties.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you make a payment, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and payment
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you confirmation messages
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email and billing addresses.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Finance Managers can access:
- Payment information like what service was purchased, when it was purchased, and
- Customer information like your name, email address and billing.
Our team members have access to this information to help fulfill payments, process refunds and support you.
Payments
We accept several payment methods. When processing payments, some of your data will be passed to the payment gateway, including information required to process or support the payment, such as the service total price and billing information.